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Screenshot stopped working when I migrated to DigitalOcean/CloudWays

Ask questions on how to capture or convert web pages or HTML into images, CSV, PDF or DOCX documents as well on how to convert videos into animated GIF's using our API.

After migrtating, my screenshot stopped saving to the server. I migrated from Godaddy Shared hosting to DigitalOcean/CloudWays. The screenshot is captured in GrabzIt but not saved on the server.

Asked by Diallo Moore on the 14th of October 2021

How are you transferring the captures to the server?

Answered by GrabzIt Support on the 14th of October 2021

I'm using the PHP API

Here is the latest error:

[Thu Oct 14 12:02:05.877034 2021] [proxy_fcgi:error] [pid 8037:tid 139744209893120] [client 35.133.131.112:14008] AH01071: Got error 'PHP message: PHP Warning: file_put_contents(results/893076719.png): failed to open stream: No such file or directory in /home/673072.cloudwaysapps.com/pxdwrwrqdm/public_html/harmonycms/include/grabzit/lib/GrabzItClient.php on line 500', referer: https://www.archeserver12.com/harmonycms/logOut.php

Answered by Diallo Moore on the 14th of October 2021

It sounds like you haven"t got a results folder with sufficient rights.

Answered by GrabzIt Support on the 14th of October 2021

I've given my images & screenshot directories 777 access. This didn't resolve the issue. Any thoughts?

Answered by Diallo Moore on the 14th of October 2021
Answered by GrabzIt Support on the 14th of October 2021