Screenshot stopped working when I migrated to DigitalOcean/CloudWays

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After migrtating, my screenshot stopped saving to the server. I migrated from Godaddy Shared hosting to DigitalOcean/CloudWays. The screenshot is captured in GrabzIt but not saved on the server.

Asked by Diallo Moore on the 14th of October 2021

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How are you transferring the captures to the server?

Answered by GrabzIt Support on the 14th of October 2021

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I'm using the PHP API

Here is the latest error:

[Thu Oct 14 12:02:05.877034 2021] [proxy_fcgi:error] [pid 8037:tid 139744209893120] [client 35.133.131.112:14008] AH01071: Got error 'PHP message: PHP Warning: file_put_contents(results/893076719.png): failed to open stream: No such file or directory in /home/673072.cloudwaysapps.com/pxdwrwrqdm/public_html/harmonycms/include/grabzit/lib/GrabzItClient.php on line 500', referer: https://www.archeserver12.com/harmonycms/logOut.php

Answered by Diallo Moore on the 14th of October 2021

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It sounds like you haven"t got a results folder with sufficient rights.

Answered by GrabzIt Support on the 14th of October 2021

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I've given my images & screenshot directories 777 access. This didn't resolve the issue. Any thoughts?

Answered by Diallo Moore on the 14th of October 2021

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Sorry it sounds like a server configuration issue. This might help you: https://stackoverflow.com/questions/14783592/file-put-contents-failed-to-open-stream-no-such-file-or-directory

Answered by GrabzIt Support on the 14th of October 2021

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