Privacy Policy

Introduction

• We are committed to safeguarding the privacy of our website visitors and service users.
• This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
• We use cookies on our website.
• Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications. You can access the privacy controls via your account page.
• In this policy, "we", "us" and "our" refer to GrabzIt Limited.

How we use your personal data

• In this section we have set out:
  1. the general categories of personal data that we may process;
  2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data
  3. the purposes for which we may process personal data; and
  4. the legal bases of the processing.
• We may process data about your use of our website and services ("Usage Data"). The Usage Data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the Usage Data is our analytics tracking system. This Usage Data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
• We may process your Account Data ("Account Data"). The Account Data may include your name and email address. The source of the Account Data is you or your employer. The Account Data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
• We may process your information included in your personal profile on our website ("Profile Data"). The Profile Data may include your name, address, email address. The Profile Data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
• We may process your personal data that are provided in the course of the use of our services ("Service Data"). The Service Data may include name and email address. The source of the Service Data is you or your employer. The Service Data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
• We may process information that you post for publication on our website or through our services ("Publication Data"). The Publication Data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
• We may process information relating to our customer relationships, including customer contact information ("Customer Relationship Data"). The Customer Relationship Data may include your name, your contact details, and information contained in communications between us and you or your employer. The source of the Customer Relationship Data is you or your employer. The Customer Relationship Data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
• We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("Transaction Data"). The Transaction Data may include your contact details, and the transaction details. The Transaction Data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
• We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("Notification Data"). The Notification Data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
• We may process information contained in or relating to any communication that you send to us ("Correspondence Data"). The Correspondence Data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The Correspondence Data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
• We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
• We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
• In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
• Please do not supply any other person's personal data to us unless we prompt you to do so.
• We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
• If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
• Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

For enterprise customers acting as Data Controllers, we offer a comprehensive Data Processing Agreement (DPA) to govern our processing of your data. Please visit our Trust Center for more details on how to request a signed copy.

Providing your personal data to others

• We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
• Financial transactions relating to our website and services are handled by our payment services providers, PayPal Holdings, Inc and Stripe. We will share Transaction Data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.paypal.com/en/webapps/mpp/ua/privacy-full and https://stripe.com/gb/privacy
• In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

International transfers of your personal data

• In this section, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
• The hosting facilities for our website are situated in the United Kingdom.

Data service management

• This section sets out how GrabzIt handles data across our four main services and tools, this includes:
  • API: This is designed to allow applications (computer-to-computer communication) to convert URLs or HTML into an image, PDF document, Word document, CSV, Excel Spreadsheet, JSON, or rendered HTML document.

    To do this, the desired input is loaded into an automated browser and any transforms the user desires are applied, after which it is converted. The result is then automatically returned to the application via a webhook, a download after the conversion is complete, or an automatic transfer to a third party such as Dropbox or Amazon S3.

    Depending on the physical location of you or the nominated receiving party, this automated action could mean that personal data is transmitted across international borders and beyond the United Kingdom and/or the European Union.

    Captures are cached on the server that created them. How long the capture will be cached for depends on the user’s package:

    • Free users: Cached for thirty minutes.
    • Micro users: Cached for one hour thirty minutes.
    • Entry users: Cached for three hours.
    • Professional users: Cached for six hours.
    • Business and Enterprise users: Cached for twelve hours.

    However, the user also has the option of altering this length from the maximum defined for their package down to zero minutes. We also give users the ability to encrypt their captures.

  • Screenshot Tool: This is designed to regularly take and archive screenshots of URLs that the user would like to track. These can be stored in image, PDF document, Word document, video, CSV, Excel Spreadsheet, JSON, or rendered HTML document format.

    The result can be sent to a third party, emailed to the user, or simply archived, unless the delete on completion option is chosen.

    • Free users: Captures are cached for thirty minutes but are not archived.
    • Entry package: Captures are cached for six months.
    • Professional package: Archived for two years.
    • Business package: Archived for three years.
    • Enterprise package: Archived for five years.

    All archiving is done on a backed-up bucket provided by Wasabi in the UK. If a scheduled task is deleted, all related archived data is deleted. Metadata about the screenshot tool task is kept in a database in the UK.

  • Web Scraper: This is designed to scrape a URL extracting data from a website that the user is interested in. This can then be sent to a third-party location, the user emailed, or the data passed to an application.

    The results of a web scrape are kept in a zip file on the server for 48 hours before being deleted. Additionally, if a scrape is deleted, all related results are automatically deleted. All scrape data and metadata are stored in the UK.

  • Web Monitor: This tracks the content of a URL, monitoring it for any changes, along with an optional screenshot of the URL. A hashed version of the web page or file is kept.

Retaining and deleting personal data

• This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
• Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
• We will retain your personal data unless one or more of the following criteria is met:
  1. the user has stopped using GrabzIt's Limited services for six months, unless the user has previously purchased a subscription.
  2. the user has indicated they want to delete their account on the account page.
  3. the user has broken our terms and conditions.
• Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Amendments

• We may update this policy from time to time by publishing a new version on our website.
• You should check this page occasionally to ensure you are happy with any changes to this policy.
• We will notify you of significant changes to this policy by email.

Your rights

• In this section, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
• Your principal rights under data protection law are:
  1. the right to access;
  2. the right to rectification;
  3. the right to erasure;
  4. the right to restrict processing;
  5. the right to object to processing;
  6. the right to data portability;
  7. the right to complain to a supervisory authority; and
  8. the right to withdraw consent.
• You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting account page when logged into our website.
• You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
• In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
• In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
• You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
• You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
• You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
• To the extent that the legal basis for our processing of your personal data is:
  1. consent; or
  2. that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
  and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
• If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
• To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
• You may exercise any of your rights in relation to your personal data by written notice to us.

About cookies

• A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
• Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
• Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

• We use cookies for the following purposes:
  1. authentication - we use cookies to identify you when you visit our website and as you navigate our website (cookies used for this purpose are: GrabzIt__Session);
  2. status - we use cookies [to help us to determine if you are logged into our website (cookies used for this purpose are: GrabzIt_TimeZone, GrabzIt_FP, GrabzIt_NoAssistant and GrabzIt__*);
  3. security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this purpose are: GrabzIt_Secure, GrabzIt_Nonce_*);
  4. analysis - we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: _ga and _gid);

Cookies used by our service providers

• Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
• We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: _ga and _gid.
• We publish Google AdSense interest-based advertisements on our website to those who have been a free user for 30 days or more. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative's multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.

Managing cookies

• Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
  1. https://support.google.com/chrome/answer/95647?hl=en (Chrome);
  2. https://support.mozilla.org/en-US/kb/block-websites-storing-cookies-site-data-firefox (Firefox);
  3. http://www.opera.com/help/tutorials/security/cookies/ (Opera);
  4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
  5. https://support.apple.com/en-gb/guide/safari/sfri11471/mac (Safari); and
  6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
• Blocking all cookies will have a negative impact upon the usability of many websites.
• If you block cookies, you will not be able to use all the features on our website.

Our details

• This website is owned and operated by GrabzIt Limited.
• We are registered in England and Wales under registration number 10670044, and our registered office is at 63/66 Hatton Garden, Fifth Floor Suite 23, London, EC1N 8LE, United Kingdom.
• Our principal place of business is at 63/66 Hatton Garden, Fifth Floor Suite 23, London, EC1N 8LE, United Kingdom.
• You can contact us:
  1. by post, to the postal address given above;
  2. using our website contact form;
  3. by telephone, on +44 20 3026 7937

Data protection officer

• Our data protection officer's contact details are: Dominic Skinner, 63/66 Hatton Garden, Fifth Floor Suite 23, London, EC1N 8LE, United Kingdom.
• GrabzIt Limited is currently registered in the United Kingdom as a fee payer with the Information Commissioner's Office ("ICO") (number: ZA562571).

Last Updated: 12^the of December 2025